Terms of service

Terms & Conditions – Osaka Lighting

Welcome to Osaka Lighting. By accessing or shopping on our website, you agree to the Terms & Conditions below. Please read them carefully before placing an order.

1. Introduction

Osaka Lighting (“we”, “us”, “our”) is an online store offering lighting and energy solutions. By using our website, mobile app, or related services (“Site”), you agree to these Terms &
Conditions. If you do not agree, please do not use our Site.

We reserve the right to update or change these Terms at any time. Changes become effective once posted on the Site.

2. Your Account

• To place orders, you may need to create an account and provide accurate information.
• You are responsible for keeping your account details and password confidential.
• If you suspect unauthorized use of your account, you must notify us immediately.
• We reserve the right to suspend or close accounts in case of misuse, fraud, or policy violations.

3. Privacy

Your personal information is protected under our Privacy Policy, which explains how we collect, use, and secure your data.

4. Product Information & Availability

• We make every effort to display accurate product details, pricing, and stock.
• Prices are inclusive of applicable taxes.
• Availability may change, and we reserve the right to cancel an order if a product is unavailable or incorrectly priced. Customers will be notified, and refunds (if applicable) will be processed promptly.

5. Orders & Payment

• Placing an order is considered an offer to buy. Orders are confirmed once processed and dispatched.
• Payments can be made via Cash on Delivery (COD), bank transfer, card, or wallet (where available).
• For COD orders, customers must provide correct contact details for verification.

6. Shipping & Delivery

• We deliver nationwide across Pakistan through trusted courier partners.
• Delivery time: 2–5 working days (may vary by location).
• Delays caused by courier services, weather, or external factors are beyond our control.

7. Returns & Exchanges

• Customers can request a return or exchange within 2 days of receiving the product.
• Wrong or faulty products must be reported within 3 working days, with proof (photo/video).
• Products must be unused, in original packaging, with serial number intact.
• Refunds are processed within 7–10 working days after inspection.
• Full details are provided in our Return & Exchange Policy.

8. Warranty

• All Osaka Lighting products carry a 01-Year Warranty against manufacturing faults.
• Warranty claims require the serial number on the product and proof of purchase.
• Warranty does not cover misuse, power surges, accidents, or unauthorized repairs.
• Full details are available in our Warranty Policy.

9. Intellectual Property

• All content on this Site, including text, images, graphics, and logos, belongs to Osaka Lighting and may not be copied or used without written permission.

10. Limitation of Liability

• Osaka Lighting is not liable for indirect, incidental, or consequential damages.
• Our maximum liability is limited to the value of the product purchased.

11. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be resolved under the jurisdiction of courts in Karachi, Pakistan.

12. Updates

We may revise these Terms & Conditions when required. The latest version will always be available on our website.