Privacy policy

At Osaka Lighting, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you shop on our website. By using our site, you agree to the practices described here.

1. Information We Collect 
When you place an order or create an account, we may collect details such as: 
• Name, phone number, email, and delivery address. 
• Payment details (processed securely through trusted gateways). 
• Order history and preferences to improve your shopping experience. 
You can also browse our website without providing personal information. However, creating an account helps us personalize your experience and provide faster service.

2. How We Use Your Information 
We use your information to: 
• Process and deliver your orders. 
• Provide after-sales service, warranty, and customer support. 
• Improve our website and make your shopping easier. 
• Send updates on new products, promotions, or offers (only if you choose to subscribe). 
You can opt out of marketing messages anytime by clicking “unsubscribe” or contacting us directly. 

3. Sharing of Information 
Your information is kept private. We only share it with: 
• Courier partners to deliver your orders. 
• Payment gateways to process transactions securely. 
• Authorized support teams to assist with warranty and after-sales service. 
We never sell or misuse your personal information.

4. Data Security 
We use secure servers, encryption, and strict access controls to protect your data. Your account password must be kept confidential, and we recommend not sharing it with anyone.

5. Your Rights 
• You can request access to the personal data we hold about you. 
• You may ask us to correct or update inaccurate information. 
• You can request deletion of your data (except where legally required to retain it). 
• You can opt out of promotional communication at any time.

6. Policy Updates 
We may update this Privacy Policy from time to time. The latest version will always be available on our website.